Customer Relation Manager allows you to register:
Information on the companies with whom you are in contact (customers and suppliers)
Information on the users and customers with whom you communicate
Information on the customer task that you are handling. The type of task can be Support Task, Enhancement Request or Contract Negotiation. You can keep track of status information on each task (open, waiting on client, waiting on supplier, completed or cancelled)
Public notes and internal notes on the progress of the customer tasks
Information on the products you are selling, reselling or supporting
Each task is related to a product, and each product is related to a supplier. Based on this information, the program can generate task reports on specific customer tasks, lists of all active tasks for a specific user, lists of all tasks of a specific status, or lists of all tasks related to a specific product or a specific supplier. Note: This program is fully compatible with Series 5, 5mx, Ericsson MC218, Series 7 and netBook.  |  |
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